酒店英语综合教程（第二版）PPT课件Unit 7 At the Cashiers.pptVIP

Unit 7 At the Cashier’s Comprehensive Hotel English Unit 7 The word “cashier” means someone who handles “cash” and other types of money in a hotel, restaurant, shop, bank or other businesses. Cashiers play important roles in many businesses. When a cashier is handling a wrong bill, she/he should first confirm details, and then find out what the problem is. If a mistake has already been made, she/he should apologize to the guest immediately and promise to settle it. One of the important tasks of cashiers is to exchange foreign currencies for guests. Unit 7 Informing guests of room rates