1391国开电大本科《商务英语4》期末纸质考试(第三大题阅读判断题)题库(分学期版).docxVIP

1391国开电大本科《商务英语4》期末纸质考试（第三大题阅读判断题）题库(分学期版) 2021年7月试题及答案26?30题:阅读下面的句子，根据文章内容进行判断，正确的写“T”,错误的写“F”。 A challenge in working in customer service is to ensure that you have focused your attention on the right key areas,measured by the right Key Performance Indicator(KPI) .One of the most important aspects of a customer service KPI is what is often referred to as theTeel Good Factor”.Basically the goal is not only to help the customer have a good experience,but to offer an experience that exceeds ex pec tati on s. S e veral key points are listed as follows: Know what products/service you are offerin