智慧方案之智慧水务.pdfVIP

Real-world Case Studies Practical Insights from Smart Water Deployments Malcolm Fabiyi, Ph.D. Denise Celaya Brendt Thompson Jay Boyd Chair Director, Strategic Managing Director Vice President President Partnerships s::can Measuring SmartCover® Hydromantis USA Smart Utility System Systems Systems CASE STUDY: Glendale Water Power Utility Denise Celaya Smart Utility Systems 4 CASE STUDY: Glendale Water Power Digital communications boosts engagement, satisfaction 5 How Can We Boost Engagement and Recall? • 82% recall seeing, hearing or reading water conservation messages and information from GWP. Do You Recall GWP Water Conservation Messages and Information ? Recall GWP Water Conservation Messages Online Interviews Yes = 87% Yes, 82% Telephone Interviews Yes = 75% Not Sure, 6% No, 10% Note: Base = all GWP Customers (DR-1). Six In Ten Have Visited GWP Website Mostly To Perform A Transaction • More than six in ten GWP residential customers report visiting their utility website in the past year, well above statewide 47% average • The primary reason for visiting was to perform a transaction (likely pay a bill), well above the 53% statewide average. Visited Website In Past 12 Months P