《导游英语实务》项目一模块一迎接服务.pptVIP

项目一 导游生活服务Project ⅠService Procedure Part 模块一 迎接服务Module 1 Meeting the Guest 项目目标 AIMS: 1.能掌握团队和散客旅游者的接团以及送团程序 2.能为旅游者提供酒店入住服务并处理相关问题 3.能带领旅游者顺利用餐、购物和进行娱乐活动 模块一 迎接服务 Module 1 Meeting the Guest 好的开始是成功的一半 A good start is the half of the success The guide will meet the guests at the airport and railway station. Before doing that he or she should do some preparations, such as the tour guide certificate, the itinerary (the task sheet), the flag of the travel agency, the sign to meeting the guest, the speaker, money for ticket, meal, lodging, etc. and some personal belongings. 1、接站