sipoc培训教材学习.pptxVIP

定义顾客，把提供给顾客的结果物(Output)是什么，提供这个Output的重要Value(价值） Chain（链）是什么公式化，可以分为PROJECT（计划） SIPOC 和PROCESS（流程） SIPOC两种. ;作为Process的结果生成的结果物 ;概念理解 SIPOC是根据顺序标示Process最重要阶段的内容;What is a SIPOC? ;SIPOC Benefits (SIPOC 的益处);Preparing the SIPOC (准备SIPOC);SIPOC Steps (SIPOC 步骤);Scoping the Project (定义项目范围);Selecting Team Members (选择团队成员);10;Identifying Requirements 定义需求;Identifying Gaps 确定差距;SIPOC Example(范例) – The Statapult (弹射器);The SIPOC initiates a project SIPOC是项目的开端 The SIPOC helps define the project scope thus avoiding project failure SIPOC帮助定义项目的范围, 这样能够避免项目的失败 It builds team consensus 达成团队意见一致 It resolves conflicts 解决冲突 It includes information necessary to: 它包含了下列必要的信息: Balance competing customer requirements 平衡不同的客户需求 Identify gaps 定义差距 Verify team and information resource requirements. 审核团队及信息的资源需求 SIPOC helps process owners define metrics for inputs and outputs: SIPOC帮助过程业主定义输入和输出要素 Use the right metrics 使用正确的方法 Verify them continuously 持续验证;过程定义;Step 1;Identify the Process确定过程 1.Point when the Process starts定义流程什么时候开始 2.Name of the Process流程的名称 3.Point when the Process stops定义流程什么时候结束 Start and Stop Points are Key起点和终点至关重要 1.Span of these points will determine project scope 起点和终点之间的范围就决定了项目的范围 2.May start wide and narrow through the project 项目开始时范围可能大一些，在项目进行时可以缩小 3.Team must agree to these boundaries团队成员必须对范围认可 4.Champion should have control over entire process 倡导者必须要对整个过程可控 5.Issue from Problem Statement should come from within the process boundaries问题描述中提到的过程应该在过程范围之内;Identify Outputs and Customers What does the Process make? – Product and Service 过程产生了什么-产品和服务? Who uses the Outputs?谁使用这些输出? What Requirements do the Customers put on the Outputs? 客户对输出的要求是什么? All Outputs should have Customers and Customers have Outputs, though they may not be one to one 所有的输出都要针对于客户，客户都要有期望输出，尽管它们可能不是一一对应的。;Identify Inputs and Suppliers What Inputs does the Process require? 过程需要什么输入? Who supplies the Inputs? 谁提供了这些输入 What Requirements does the Process put on the Inputs? 流程对输入的