外研社新视野商务英语综合教程2：第二版教师用书U6.pdfVIP

After-sales Services Unit 6 Unit 6 After-sales Services Lead-in Teaching Tips ● Choose some of the students to answer the following questions: Can the After-sales Department help to achieve better sales? What will you do if you find the new computer you bought damaged when you receive it? Would you ask for help from the After-sales Department or the R D Department? ● Divide the students into groups of 5 or 6. Each group should explore several kinds of services offered by the After-sales Department. ● Encourage the students to make the best use of different resources at hand, such as the websites of different companies, acquaintances working in these companies, or the libraries. ● Ask each group to give a report on the discussion. Encourage other groups to make comments. ● Encourage the students to justify their own answers. Task 1 Suggested Answers ● The After-sales Department may be responsible for A, B, E. ● Possible solutions to the four situations C, D, F and G: C: Reading the introduction of the mobile phone carefully. D: Asking for help from the websites of the company. F: Making your girlfriend/boyfriend like the watch. G: Asking for help from the Police. 109 新视野商务英语综合教程 2 ● 教师用书 Note: The situations in which the customer will ask for help from the After-sales Department may differ according to different students. As long as they can justify their own choices, their answers may be acceptable. Task 2 Suggested Answers ● Delivery ●