职场通用英语- 习题答案（于海霞） Unit 10 - 答案.docxVIP

Unit 10Listening Speaking LLead-in.C 2. B 3. A 4.E 5.D .Listening Comprehension(1) satisfied (2) instructions (3) upset (4) contact (5) fix Language in Use Tm having problemsas well as are busyThanks for right away{possible answers) (1) crisis management (2) time management (3) after-sales servicefeedback service (5) help to beat competitors (6) helps to receive feedback patient (8) responsibleIII. Speaking A. How can I help youIm calling about our latest order. Wait for a secI will inform you no matter whether or not I can deal with it Tm looking forward to your reply(possible answers) Pm ca