伯纳德·W·泰勒-数据、模型与决策（英文版·第10版）taylor_introms10_ppt_13.pptVIP

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Exhibit 13.13 Multiple-Server Waiting Line Solution with QM for Windows Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall Figure 13.4 Single Queues with Single and Multiple Servers in Sequence Additional Types of Queuing Systems (1 of 2) Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall Other items contributing to queuing systems: Systems in which customers balk from entering system, or leave the line (renege). Servers who provide service in other than first-come, first-served manner Service times that are not exponentially distributed or are undefined or constant Arrival rates that are not Poisson distributed Jockeying (i.e., moving between queues) Additional Types of Queuing Systems (2 of 2) Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall Problem Statement: Citizens Northern Savings Bank loan officer customer interviews. Customer arrival rate of four per hour, Poisson distributed; officer interview service time of 12 minutes per customer. Determine operating characteristics for this system. Additional officer creating a multiple-server queuing system with two channels. Determine operating characteristics for this system. Example Problem Solution (1 of 5) Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall Solution: Step 1: Determine Operating Characteristics for the Single-Server System ? = 4 customers per hour arrive, ? = 5 customers per hour are served Po = (1 - ? / ?) = ( 1 – 4 / 5) = .20 probability of no customers in the system L = ? / (? - ?) = 4 / (5 - 4) = 4 customers on average in the queuing system Lq = ?2 / ?(? - ?) = 42 / 5(5 - 4) = 3.2 customers on average in the waiting line Example Problem Solution (2 of 5) Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall Step 1 (continued): W = 1 / (? - ?) = 1 / (5 - 4) = 1 hou