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Customer-Centered Design at HPNancy L. Clark Craig B. Neely第一页，共二十页。 OverviewWhy is Customer-Centered Design important?HP Customer-Centered Design Services (CCDS): Who are we?Overview: Where we fit in the Product Development ProcessCase Study: Designing a complex application suiteCase Study: Merger of Compaq and HP support web sites第二页，共二十页。1/26/20232 Why is Customer-Centered Design Important?第三页，共二十页。1/26/20233 HP Customer-Centered Design Services (CCDS):Who we areCenter of competency in customer research and designing user interfaces, with facilities around the countryStaff edu