李晓红-酒店英语综合教程（第二版）Unit 1 Room Reservation.pptVIP

Unit 1 Room Reservation Comprehensive Hotel English Basic Information about Room ReservationSpeakingBasic Duties of ReservationistsListeningRelated WordsSentence PatternsReading Unit 1Whether it is for a company business trip or for personal travel, we all need to, at some time or another, call a hotel to reserve a room. Making reservation is the necessity for travelers and an important marketing tool for lodging establishment. A reservation system must ensure efficient means of assessing, processing, and confirming information. A well organized reservation system allows hotels to ensure a steady flow of guests into their properties. Hotels generally accept the following types of reservations: phone reservation, fax reservation, e-mail reservation, global satellite reservation, and face-to-face reservation. People who handle room reservations are reservationists. Unit 1Receiving phone calls, e-mails and faxes of room reservations from guestsHandling face-to-face room reservationsPromoting rooms of different types to guestsQuoting room rates to guestsCatering to guests’ special requests of rooms quickly and positivelyExplaining politely if hotel rooms are not availableMaking proper records in case of any changes or cancellations of room reservations Unit 1Dialogue 1 FIT ReservationDialogue 2 Group ReservationDialogue 3 Changing a Reservation R: Good morning, Friendship Hotel. 1 . May I help you?G: Yes, I’d like to reserve a 2 from the 3 of July.R: One moment, please… Yes, sir, we have a room 4 .G: What’s the 5 per night?R: 165 US dollars. Will that be all right?G: Yes. That will be fine.R: May I have your name and telephone number?G: Sure. My name is Mr. Hibbard. That’s 6 . My telephone number is 0044-0253-720299.R: Thank you, Mr. Hibbard. You’ve reserved a double room from the 4