李晓红-酒店英语综合教程（第二版）Unit 6 Operator.pptVIP

Unit 6 Operator Comprehensive Hotel English Basic Information about OperatorSpeakingBasic Duties of OperatorsListeningRelated WordsSentence PatternsReading Unit 6Hotel telephone operators are mainly responsible for giving and receiving phone calls for hotel guests. Telephone is not only a means of communication but also an indispensable sales tool. Therefore, telephone manners become very important. As callers only have the tone of an operator’s voice, the way the operator speaks, and how well the operator understands callers’ needs decides whether callers want to further communicate wi