某咨询有效沟通cmnctnstl2.pptxVIP

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  • 2023-04-05 发布于江苏
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Frances assumed that criticism should be tempered with praise including praise equalizes the otherwise one-down position John recognized the ritual heard praise as first step of patternappreciated tact of approach understood that criticism was the main message Al assumed feedback would be direct should be direct: what is said is the messageFrance told him everything was finecriticism was suggestion rather than direction Source: Source: Tannen, Deborah, “Talking From 9 to 5〞, Avon Books, 1994; Tannen, Deborah, “You Just Don’t Understand〞, Ballantine Books, New York, 1990 Analysis of Style

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