第4讲 门诊医患沟通(往届).pptVIP

Modern emergency services are not only faster and more efficient, but also more comfortable and humane For the first time to come to the hospital emergency patients, medical staff should use kind language when receiving patients, explain to patients, make patients feel friendly, eliminate the fear of illness, and quickly triage, so that patients timely diagnosis and treatment For patients with severe despair, medical staff should be patient, with their own words and actions to influence patients, patients as friends, respect them, comfort them, encourage them, help them, and through medical knowledge education, do a good job in psychological diagnosis and treatment, eliminate their psychological burden, establish the best psychological environment and physical stress state to receive treatment, promote patients to recover at an early date For the families of patients with accidental death, such as sudden death due to car accidents, sudden death or other diseases, family members face the sudden blow, psychological can not bear, medical staff should use kind language and gentle attitude to care and help them, so that they control the emotional impulse * To this day, a middle-aged woman who needed emergency surgery for an acute stomach perforation can clearly remember an emergency department nurse smiling at her on the way to the operating room after preparing her for surgery. When the nurse saw the patients eyes and trembling hands, she could clearly see her fear, so she gently shook her hand and smiled at her. The fear and helplessness in the patients eyes gradually receded, and the hand soon stopped shaking. One day later, when the nurse saw the recovering patient again, the patient said, I cant forget the smile you gave me before I went into the operating room. It was your smile that made me not afraid anymore. You know what? That smile is the smile of an angel to me! * Yangpu District Central Hospital piloted the round table system in the emergency intensive c