凯悦酒店服务程序-大陆式早餐Service Sequence - BQ - Continental Breakfast.docVIP

餐饮部服务规程 Departmental Service Sequence Updated on 2007/02/05 Page PAGE 1 of NUMPAGES 3 部门：餐饮部/宴会服务/大陆式早餐 Department: Food Beverage - Banquet service – Continental Breakfast 当值经理或领班在宴会开始前1小时检查所有器皿及设台。 1． Duty manager or team leader check all set up and equipment 1 hour before the event 检查场地及时间，特别要求及执行情况 Check the Layout and time, special request and follow up 桌面器具（桌面器具应该干净，整洁，无裂纹和良好的抛光。桌布应该干净无修布） Table setting (the tableware should sparkle, clean, no cracks and well polished. The table linen should clean and no disrepair) 摆设根具上海外滩茂悦大酒店的理念 Decoration according to Hyatt on the bund Shanghai banquet concept 菜单正确，干净，没有拼写错误 Menu correct, no wrong spelling and clean 空调稳度舒适 Air condition comfortable for guest 果汁台摆放（杯子应该干净，没有裂痕，台子应该干净败放合理） Juice station set up (the glasses should clean and no cracks, the station should clean and logical) 音响设备和灯光工作正常 AV equipment and lighting are working well 当职经理面见宴会组织者 2． Duty manager meet organizer 热情的问侯和介绍自己及其它服务人员 Warmly greeting and introduce self and service person 确定会务类型和时间 Confirm the type and time of function 确定保证和预期人数 Confirm the guaranteed or expected guest number 为宴会组织者展示设备运做 Show the equipments working for organizer 询问宴会组织者特别要求 Ask organizer special request 领班检查后区的准备工作 Team leader check the mess-en-place in the back area 所有器皿要干净，光亮，没有裂痕 All tableware is sparkling clean, well polished and no cracks 足够的配料 Enough condiments 场地干净，摆放便于工作 Area is clean and lay out is easy for service 员工在前场迎客 Attendant standby at the foyer to welcome guest 保持身体姿式，微笑和目光接触 Keeping body posture, smile and eye contact 员工在客人到达时表示问候 Attendant greeting the guest upon arrival 与客人确认参加宴会的名字 Verify name of the event that guest is attending 携助客人拿行李（包括外套及包裹） Offer assist with guest’s belongings (including coats and baggage) 带领客人去接待台 Direct the guest to reception 员工进入餐厅 6． Attendant proceed into dining room 带领客人进入餐厅 Direct the guest into dining room 拉位开椅 Assist guests seat 打开餐巾（将餐巾叠成三角，轻轻放在客人腿上） Unfold napkin(fold napkin into a triangle, in on smoo