凯悦酒店服务程序-西式套餐Service Sequence - BQ - Western Set Lunch.docVIP

餐饮部服务规程 Departmental Service Sequence Updated on 2007/02/05 Page PAGE 2 of NUMPAGES 3 ?部门：餐饮部/宴会服务部/西式套餐 Department: Food Beverage - Banquet service – Western Set Lunch 班经理或领班在宴会开始前一小时检查所有布置和用具。 Duty manager or team leader check all set up and equipment 1 hour before the event 检查设台和时间，跟进特别要求。 Check the Layout and time, special request and follow up 桌面布置（铺台用具必须崭亮，清洁，没有缺口或裂缝，并且抛光。布件清洁并且完好） Table setting (the tableware should sparkle, clean, no cracks and well polished. The table linen should clean and no disrepair) 装饰根据本酒店宴会厅的概念基调。 Decoration according to Hyatt on the bund Shanghai banquet concept 菜单准确，没有错误拼写，干净。 Menu correct, no wrong spelling and clean 空调舒适。 Air condition comfortable for guest 果汁台布置（玻璃杯应该干净没有裂口，桌面布置应整洁，合理）。 Juice station set up (the glasses should clean and no cracks, the station should clean and logical) AV设备和灯光正常工作。 AV equipment and lighting are working well 当班经理会见宴会组织人。 Duty manager meet organizer 热情问候并介绍自己以及 服务人员。 Warmly greeting and introduce self and service person 确认宴会种类和时间。 Confirm the type and time of function 确认保证人数或预计人数。 Confirm the guaranteed or expected guest number 向组织者演示器械运作。 Show the equipments working for organizer 询问特殊要求。 Ask organizer special request 领班检查后场的准备工作。 Team leader check the mess-en-place in the back area 铺台用具必须崭亮，清洁，没有缺口或裂缝，并且抛光。 All tableware is sparkling clean, well polished and no cracks 充足的调味品。 Enough condiments 区域整洁布置摆设便于服务。 Area is clean and lay out is easy for service 服务生于宴会开始前10分钟倒饮料。 Attendant pre-pour beverage, 10 minutes before the event start 根据标准倒饮料。 According to the standard fill drink in the glasses 服务生在宴会厅门厅端好饮料等待客人。 Attendant standby at the foyer to welcome guest with pre-meal drink 保持身体姿态，微笑并眼神接触。 Keeping body posture, smile and eye contact 客人到达时问候客人。 Attendant greeting the guest upon arrival 确认出席宴会的客人姓名。 Verify name of the event that guest is attending 帮助客人，包括提大衣和行李 Offer assist with guest’s belongings (including coats and baggage) 指引客人签到。 Direct the guest to re