凯悦酒店服务程序-西式套餐Service Sequence - BQ - Western Set Dinner.docVIP

Departmental Service Sequence Updated on 2007/02/05 Page PAGE 4 of NUMPAGES 4 部门：餐饮部-宴会服务-西式套餐 Department: Food Beverage - Banquet service – Western Set Dinner 当班经理或者领班在宴会开始之前检查设台和设备 Duty manager or team leader check all set up and equipment 1 hour before the event 布置和时间，特别要求并完成 Check Layout and time, special request and follow up 桌面（餐具应该保持清洁并无裂纹。桌布无污渍和缝补。 Check table setting (the tableware should sparkling, clean, no cracks and well polished. The table linen should clean and no disrepair) 装饰符合上海外滩茂悦酒店宴会厅的标准 Decoration according to Hyatt on the bund Shanghai banquet concept 餐单拼写正确，整洁。封面符合酒店宴会厅的理念标准。 The menu should be (no wrong spelling, clean and cover should according to Hyatt on the bund Shanghai banquet concept) 房间温度适宜 Air condition comfortable for guest 酒吧摆放（玻璃杯清洁无裂缝，酒吧摆放合理） Bar set up (the glasses should clean and no cracks, the bar station should clean and logical) 视听设备和房间灯光工作良好 AV equipments and lighting are working well 当班经理面见宴会组织者 Duty manager meet organizer 热情的问候并介绍自己和相关服务人员 Warmly greeting and introduce self and service person 确认宴会的类型和时间 Confirm the type and time of function 确认保证人数和期望人数 Confirm the guaranteed or expected guest number 展示宴会器具 Show the equipments working for organizer 询问客人有是否有任何特别需求 Ask organizer special request 领班在后场检查准备工作 Team leader check the mess-en-place in the back area 所有餐具保持清洁和无裂痕 All tableware is sparkling clean, well polished and no cracks 足够的调料 Enough condiments 区域保持清洁，布置合理以便于服务 Area is clean and lay out is easy for service 服务人员在宴会开始前30分钟准备鸡尾酒区域 Attendant prepare cocktail area, 30 minutes before the event start 在鸡尾酒桌上放置烟缸和小食（烟缸应该干净并无裂痕，鸡尾酒桌应该干净无裂痕） Set up ashtrays and titbits on the cocktail table (the ashtray should sparkling clean and no cracks and the cocktail table should clean and no cracks) 服务人员在宴会开始前10分钟准备饮料 Attendant pre-pour beverage, 10 minutes before the event start 按标准倒饮料 According to the standard fill drink in the glasses 服务人员在前厅迎接客人并服务饮料 Attendant standby at the foyer to welcome guest with pre-meal dri