通用电气公司的培训课程课件.pptVIP

Manager’s Communication Toolkit第一页，共六十四页。 Understand how communication plays a key role in your effectiveness as a leader and in delivering business resultsLearn about the communications model and how to apply it within your work team or departmentCreate an environment that fosters open and honest communicationDevelop measurable communication action plans that address both business and employee needsPurpose of WorkshopConnecting employees to the business vision第二页，共六十四页。 Service Profit ChainEmployee SatisfactionEmployee LoyaltyEmployee ProductivityCustomer Satisfaction/Customer LoyaltyRevenue GrowthProfitability第三页，共六十四页。 Our PeopleOur CustomersOur BusinessCommunication as a LinkNeed to better understandwhat our employees sayand what they doEmployees are the critical link between customers and our business第四页，共六十四页。 Black Belt, Master Black Belt Corporate Audit Staff Multi-Business Experience/Exposure Unique, Stretch Assignments Financial Acumen Global Experience/Cultural Breadth Functional Depth Outstanding Communication Skills Ability to Attract/Keep/Develop  Great Talent Passionate Approach Crisis Leadership Continuous Learner Seeks Feedback ... And Acts on ItLeadership DevelopmentCapability and Contributions Listening, Learning, TeachingSeveral Career/ExperienceEnhancersSeveral Leadership Enhancers第五页，共六十四页。 What is Communication?第六页，共六十四页。 Defining CommunicationLeaders must view communication as employees do Communication:Event or ProductManager ViewExamples:E-mailInside GECEO web castA ProcessEmployee ViewExamples: Performance feedbackMarket informationTeam updates第七页，共六十四页。 What is Communication?Communication has two core processes:“Sending” and “Listening”Communication is a process that turns information into understandingSender ReceiverMessageFeedback第八页，共六十四页。 Checking for UnderstandingHow to check/listen for understandingAsk direct open ended questionsRequest an action plan or list of prioritiesSolicit feedback on the initiative/proj