变量数据统计过程控制SPC.pptVIP

We only use the terminology common and special cause (see [4]) whereas Shewhart and Wheeler [3] use assignable and non-assignable cause. The instructor might want to point out that some text books still use this alternate terminology. Ask “What’s wrong with this picture?” Hopefully, the participants will notice that the VOP exceeds the VOC. This is likely the case at the beginning of the project (why else would you need a project?); but now, the variation of the process should be a good deal less than the variation the customer is willing to accept. SPC basically addresses VOP. Keep in mind