Improving Working Relationships分析和总结最新分析和总结.docxVIP

Seven Steps to Mending Broken Working Relationships Kevin Eikenber,ryAugust 24, 2008 Think back on your day yesterday. How many people did you interact with? Via phone Via email Via instant message In a meeting Face to face (imagine that!) Seriously, make a quick list. Im guessing its a longer list than you might have anticipated. Some of these interactions were one-off conversations and not ongoing relationships, Im sure. You also may not have interacted yesterday with some of the more prominent or important people with whom you have a working relationship either (feel free to add those people to your list now). This simple exercise should reinforce what you likely know, but may not often think about; our work is made up of relationships. And since there are very few things we can succeed at without the help of others, in some ways our success is directly correlated to the strength of our relationships. Because we are human, not all of these relationships are going to be perfect. Things are going to happen, words will be said and circumstances will be misunderstood. And because of this, if you want to have more success, less stress and more enjoyment in your work (and who doesnt want those things?), we all need to become more skilled at mending relationships when they are broken, slightly wounded or even just fragile. Here are seven steps or actions you can take to mend, improve and even nurture working Relationships (or any relationship for that matter). The Seven Steps Decide. The first step is you must decide that you want to improve the relationship. The precursor to this step is recognition - recognizing that the relationship needs improving - but the heart of this is the decision that this relationship matters enough for you to make the effort required to improve it. Without this decision, nothing else matters. Forgive or let it go. If you feel the other person has done something to cause the rift or break-down, you must either forgive them or let go of your