非正常运行航班及旅客服务广播.pptx

Irregular?Passengers?Service非正常旅客服务Irregular?Flights?and?Passengers?Service Announcement非正常运行航班及旅客服务广播 Attention please, all passengers on Flight MU4302 to Shanghai.We would like to apologize for the delayed departure. This is due to air traffic control. The new departure time for this flight is 16:45.1. Samples Announcements 示范广播Sample 1 Passengers taking Flight CZ3128, attention please.I am sorry to inform you that your flight will be delayed due to mechanical reasons. Please have a rest in the waiting area, we will inform you when we get any further information. Thank you.1. Samples Announcements 示范广播Sample 2 Passengers for Tokyo, may I have your attention, please? Flight AF378 for Tokyo will be delayed for 2 hours. Please wait in the terminal building. A free meal voucher is offered to all the delayed passengers on flight AF378, please go to service counter to show your boarding pass for identification. Thank you.1. Samples Announcements 示范广播Sample 3 Passengers for Hongkong, may I have your attention, please? Flight MU4128 for Hongkong has been cancelled due to air traffic control. Please contact the irregular flights service counter in the departure lounge.We will make all necessary arrangements. Thank you.1. Samples Announcements 示范广播Sample 4 Ladies and gentlemen:We are sorry to inform you that the flight has been delayed/cancelled.1.Due to air traffic control2.For the unfavorable weather conditions3.Because of mechanical problems4.Because we are adding meals for additional passengers2. Reasons for flight delay/cancellation 延误/取消原因 Part 1Part 2Part 3Make apologyState the situationExplain the reasonWe regret to inform you…I’m terribly sorry to tell you…that the flight（number and destination）has been delayed/cancelled…due to the thunderstorm.because of the heavy snow.because there is thick fog around the airport.(1) Key part of the announcements 广播核心部分3. Make flight delay/cancellation announcements 编制航班延误/取消广播 (2) Additional parts of the announcemen