辽宁省沈阳市公共英语五级(笔试)知识点汇总（含答案）.docxVIP

辽宁省沈阳市公共英语五级(笔试)知识点汇总（含答案） 学校:________ 班级:________ 姓名:________ 考号:________  一、1.Listening Comprehension(15题) 1. What will she most likely do eventually?A.Do basic electronics.?B.Teach English literature.?C.Produce educational games.?D.Write computer programs.?2.Part BDirections: You will hear 3 conversations or talks and you must answer the questions by choosing A, B, C or D. You will hear the recording ONLY ONCE.听力原文： When a consumer finds that all itern she or he bought is broken or in some other way does not reach the standard of the manufacturers claim for it, the first step is to present the warranty. or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumers may use to gain satisfaction.?A simple and common method used by many consumers is to complain directly to the store manager. In general, the“higher, up”the consumer takes his or her complaint, the faster he or she can expect it to be tackled. In such a case, it is usually settled in the consumers favor, assuming he or she has a just claim.?Consumers should complain in person whenever possible, but if they can not get to the place of purchase, it is acceptable to phone or write the complaint in a letter.?Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the itern in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear”is better than“this stereo does not work”.?The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the de