hotel service inEnglish 宾馆服务用语.pptxVIP

hotel service inEnglish 宾馆服务用语第1页/共41页 第2页/共41页 第3页/共41页 第4页/共41页 Single room第5页/共41页 Double room第6页/共41页 Speakig of hotel service ，what can you think of?第7页/共41页 Names of departments 各部门名称1.Executive Office (EO) 总办2.Front Office (FO) 前厅部 3.Food and Beverage (FB ) 餐饮部4.Housekeeping ( HK) 房务部 5.Engineering Department ( ENG) 工程部 6.Security Department ( SEC) 安保部7.Purchasing Department (pur) 采购部8.Lobby 大厅 第8页/共41页 places a hotel should haveWestern Restaurant中餐厅Chinese Restaurant西餐厅Coffee Shop咖啡厅Bar酒吧第9页/共41页 Car Park停车场PBusiness CenterVISACredit Card信用卡Conference Room会议室商务中心第10页/共41页 Luggage Service行李服务Safety Deposit Box保险箱服务贵重物品寄存第11页/共41页 Morning call/Wake-up service叫醒服务Room Service送餐服务第12页/共41页 Currency Exchange外币兑换IDD长途直拔International Direct Dail国际直拨电话第13页/共41页 Night Club夜 总 会tennis courts网球场swimming poolSauna桑拿浴第14页/共41页 L FFlower Ordering鲜花预订Lost and Found失物招领第15页/共41页 laundry ServiceShoe shine service 洗衣服务 擦鞋服务第16页/共41页 Clerk 工作人员general manager/ executive总经理supervisor主管captain 行李房领班doorman 门童bellman/bellboy/porter行李员room maid客房服务员operator receptionist总机接待员repairman 维修工 chef大厨第17页/共41页 §1,2 Stating what you want and reserving a roomKey points:make a reservation 预定 reserve a room预定房间hold the line 请稍后，别挂电话singleroom 单人间 double room 双人间 vacancy 空房间 sea-vie room/ room with an ocean view 海景房a room facing the mountain 面向山的房间I’d like to make a reservation.我想预定房间.Do you have a single room with an ocean view?你们这里有海景单人房吗？ 第18页/共41页 Dialogues:第19页/共41页 Dialogues:第20页/共41页 §3,4 Asking about services and pricesKey points:suite 套房 off-season淡季 peak-season 旺季darn(ed)织补，缝补 yoga瑜伽 recreation 消遣，娱乐airmail 航空邮寄 surface mail平邮mending service 缝补服务 mail this package 邮寄包裹bodybuilding gymnasium 健身房 I wonder if you can get me a birthday cake?你能否为我订个蛋糕？How much is the suite, please? 这个套房多少钱一晚？第21页/共41页 Dialogues:第22页/共41页 第23页/共41页 §5.6 changing a reservation