六西格玛案例R2_Measure_v2008a.pptx

Measure OutlineIdentify Input, Process and Output IndicatorsFishboneCE metricsCollect DataData Collection Plan and Operation DefinitionMSAMSA PlanMSA ConclusionProcess CapabilityDPPM, Cpk, Yield, Z valueID IPO IndicatorsCollect DataMSAProcess Capability Fishbone Diagram ID IPO IndicatorsCollect DataMSAProcess CapabilityDetermine the major categories (Input /or Process Indicators) of the effect (CTQ/CTP)CTQ / CTPWhy Gap?Manpower(Generic Category)Machine(Generic Category)Material(Generic Category)Method(Generic Category)Measurement(Generic Category)Input IndicatorsProcessIndicatorsProcessIndicatorsProcessIndicatorsInput Indicators Cause Effect Matrix ID IPO IndicatorsCollect DataMSAProcess CapabilityScale: 0=None, 1=Low, 3=Moderate, 9=StrongX4X5X6 ID IPO IndicatorsCollect DataMSAProcess CapabilityOperational definition Operational definitionX20....X4X3X2X1Source of X’sInput/ Process Indicator (X)Sl. No.Y4Y3Y2Fishbone or CE MatrixY1Source of Y’s Output Indicator (Y)Sl. No.Remarks:While writing operational definition keep in mind the data to be collected for each Y X. Data Collection Plan-1 Fishbone or CE Matrix Key Indicator Operation Definition Summary Data Collection Plan -2ID IPO IndicatorsCollect DataMSAProcess CapabilityRemarks:Other data refers to additional information from stratification perspective.Performance measure (Y)Operational definitionData source and locationSample sizeWho will collect the dataWhen will data be collectedHow will data be collectedOther data that should be collected at the same timeY1 客戶退貨率#退貨Qty/ /#出貨Qty品保1QA/ Andy Chenby Lot1.Customer complainX1-X15MSAProcess / Input (X)Operational definitionData source and locationSample sizeWho will collect the dataWhen will data be collectedHow will data be collectedOther data that should be collected at the same time MSA Plan (for all Y’s)ID IPO IndicatorsCollect DataMSAProcess Capability外觀離散型特性Y1:污點Y2:刮傷Y3:印刷位置測試人員3 person3 person3 person測試設備目視目視目視進行方法編號1~30給3位進行 判定，循環2次