酒店管理财务 财务管理——酒店客房房价及入住房控制2018(叶予舜).docx

PAGE 1 PAGE 1 叶予舜二〇一七年八月十九日星期六 酒店管理财务 财务管理——酒店客房房价及入住房控制 客房房价及入住房控制 Objective 目标： To ensure that proper room rates are being used and occupied rooms’ results in revenue for the hotel. 确保使用适当的房价和所有占用房都计入酒店收入。 Procedure 程序： Procedure on authorized rates control 房价授权控制程序 The General Manager will provide a written room rate structure to Sales Department and the Front Office, with a copy to the Director, Finance Business Support。 总经理以书面的形式提供一份房价表给销售部和前厅部，并复印给财务总监。 All categories of room rates and rate codes must be documented, approved by the Director of Sales Marketing and General Manager before being loaded into the hotel’s PMS and reservations systems including Sales and Catering system。 所有房价及代码的种类必须有书面文件，在输入酒店前台及预定系统 包括销售系统前,必须经过销售总监及总经理的批准。 Room rates and rate codes are to be inputted by Reservationists based on the approved rate and code structure. 预定人员输入系统的房价及代码必须经过批准。 Income Auditor will use the signed agent/corporate contracts to check against the room rates/codes inputted by Reservationists. Once verified correct, the Income Auditor is required to initial the contract to evidence the review and filed for reference。 收入审计将使用已签的旅行社/公司合同检查预定人员输入的房价/代码。一旦核对准确，收入审计将在合同上签字确认已审阅。 Should there be any discrepancy found during the review, the Income Auditor must immediately notify the Director of Finance Business Support for further action. However, all findings must be documented and filed for future reference 如在核对时发现有差异，收入审计必须立即通知财务总监以采取相应措施，所有相关资料必须存档以做参考。 Every night, the Night Duty Manager is responsible to check the Room Rate Report, which can be obtained from the computer system before room rate posting, to ensure that all the rooms are charged at the correct rate, evidenced by his signature on the room rate report. Any discrepancy should immediately follow up and report in writing to the General Manager and Director, Finance Business Support 。 每晚，夜班大堂副理负责在过房费前在电脑系统里打印出房价报表检查以确保所有的房费正确，并在房价报表上签名。任何的差异必须立即跟进并以书面形式报告财务总监和总经理。 The room rate report must conta