商务与经济统计(原书第14版)Ch21.pptxVIP

Statistics for Business and Economics (14e)Metric VersionAnderson, Sweeney, Williams, Camm, Cochran, Fry, Ohlmann? 2020 Cengage Learning? 2020 Cengage. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.1 Chapter 21 - Statistical Methods for Quality Control21.1 – Philosophies and Frameworks21.2 – Statistical Process Control21.3 – Acceptance Sampling2 QualityThe American Society for Quality (ASQ) defines quality as:“the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs.”Organizations recognize that they must strive for high levels of quality.They have increased the emphasis on methods for monitoring and maintaining quality.3 Total Quality (1 of 2)Total Quality (TQ) is a people-focused management system that aims at continual increase in customer satisfaction at continually lower real cost.TQ is a total system approach (not a separate work program) and an integral part of high-level strategy.TQ works horizontally across functions, involves all employees, top to bottom, and extends backward and forward to include both the supply and customer chains.TQ stresses learning and adaptation to continual change as keys to organization success.4 Total Quality (2 of 2)Regardless of how it is implemented in different organizations, Total Quality is based on three fundamental principles: a focus on customers and stakeholders participation and teamwork throughout the organization a focus on continuous improvement and learning5 Quality Philosophies (1 of 4)Dr. Walter A. ShewhartDeveloped a set of principles that are the basis for what is known today as process controlConstructed a diagram that would now be recognized as a statistical control chartBrought together the d