英语职业模块 服务类 课件 Unit5 Hotel Service RW.pptx

Unit 5 Hotel Service describe signs at a hotel; talk about checking in and checking out;010203You’ll be able to complete a letter of apology. Unit 5 Hotel ServicePeriod 2 Reading Writing 目录 Contents1. Learning the words3. My Progress Check2. Reading Writing Learning the wordspower /?pa??/ n. 电whole /h??l/ adj. 整个的complete /k?m?pli?t/ adj. 完全的patience /?pe???ns/ n. 耐心electrician /??lek?tr???n/ n. 电工accident /??ks?d?nt/ n. 意外事件apologise /??p?l?d?a?z/ v. 道歉inconvenience /??nk?n?vi?ni?ns/ n. 不便；麻烦measure /?me??/ n. 措施；办法feedback /?fi?db?k/ n. 反馈意见 darkness /?dɑ?kn?s/ n. 黑暗；漆黑noticeboard /?n??t?s?b??d/ n. 布告栏 manners /?m?n?z/ n.(pl.) 礼仪reliable /r??la??b?l/ adj. 可信赖的；可靠的behalf /b??hɑ?f/ n. 代表 电工apologise不便measurepatiencecomplete可信赖的Housekeepers are coming Warm-upWhat emergency may happen during your stay in the hotel?How long have you been in the hotel?Talk about your latest experience of staying in a hotelDid you receive any hotel service?Do you think you’ve met good staff in the hotel? depositkey carddouble roomporterexpress laundry service Read the words and expressions. Guess what the dialogue is about.electricianwholepower cutwalk aroundlook intoaccident电工整个的停电四处走动调查意外事件complete完全的patience耐心Reading Writing 1. Skim the dialogue and check your prediction.2. Scan the dialogue and answer the questions:What’s the matter with the hotel building?What does the receptionist ask Mr Carter to do? Reading Writing Reading Writing 3. Listen to the audio and pay attention to the pronunciation of certain words, intonation and pace.Reading Writing Fill in the blanks. 补全对话 Mr Carter: Hello! This is Room 1669. Theres no electricity in my room. Im in complete darkness now! _________ the matter?Receptionist: Please dont _________ , sir. The whole building is having a power cut. Were very _________ for this. Our electriclans are busy looking into the cause of the accident. Mr Carter: ________