英语职业模块 服务类 课件 Unit5 Hotel Service -Extended activities.pptx

Unit 5 Hotel ServiceYou’ll be able to describe signs at a hotel;0102 talk about checking in and checking out; complete a letter of apology.03 Unit 5 Hotel Service Period 3 Extended Activities目录 Contents1. Learning the words2. Extended Activities 3. My Progress Check4. Culture CornerLearning the wordscigarette /?s?ɡ??ret/ n. 香烟butt /b?t/ n. 烟蒂compensation /?k?mp?n?se???n/ n. 赔偿金fine /fa?n/ n. 罚金solution /s??lu???n/ n. 解决方法membership /?memb???p/ n. 会员身份rate /re?t/ n. 价格Read and tell the Chinese meaning as quickly as you can.solutioncigarettemembershipfinebutt ratecompensationExtended ActivitiesWarm-upDiscuss in groups and share your ideas!AWhat may influence a customer’s process of checking out?ReceptionBWhat need a receptionist consider when helping customers check out?ListeningRead the mind-map and learn new expressions.New expressions:Check out 退房Business centre 商务中心Cigarette butts 烟蒂Compensation赔偿Fine 罚款ListeningListen to the dialogue and catch the topic.Listen again and take notes.a broken glassticket booking service91ListeningRead and underline keywords.Listen and imitate.Have a role play.Fill in the blanks. 补全对话Receptionist: Hello. _________ may I help you? Mr Carter: Id like to check out, please. My room number is 1669.Receptionist: OK. Room 1669, Mr Carter. Stayed two nights. Mr Carter: Right.Receptionist: Did you enjoy your stay? Mr Carter: Yes. But Im afraid I may have to pay for some extras...Receptionist: Let me check... Youre _________, sir. You used our ticket booking service at the Business Centre and the express laundry service of the Housekeeping Department. Mr Carter: Yes. But I remember the ticket booking is free, right?HowrightFill in the blanks. 补全对话Receptionist: Yes. The express laundry service is 91 yuan... and, according to housekeepers, they found a broken glass... Mr Carter: Oh, Im _________. Do I need to compensate for it?Receptionist: Yes. And they also found some cigarette butts in the dustbin, but you _________ a non-smoki