酒店管理培训课件.pptVIP

工作中也许在以下的课程中你会找到答案识？ 主管领班的责任: ServiceS ---smileE ---eye微笑服眼光准备为R ---readyV ---view看作是邀请客I ---invite邀请客 创造出C---create出色，E ---excellent满意+惊喜” Good morning/ good afternoon/ good evening, Sir/madamMay I help you, Sir/Madam? Let me check for you, Sir/Madam.先生/夫人，我来给您检查一下 Excuse me, Sir/Madam, could