QualityFunctionDeployment(QFD)(英文版的教程).pptx

QualityFunctionDeployment(QFD)(英文版的教程).pptx

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QualityFunctionDeployment(QFD)(英文版的教程) Quality Function DeploymentQFD QFD ObjectivesBy the end of the training program, the participant will be able to:Relate the Quality Function Deployment (QFD) process to the Six Sigma process.Analyze when QFD is appropriate to use.Describe the phases of QFD. QFD Is An Opportunity to Really ListenThe Customer Knows What They WantThey Often Don’t Directly VerbalizeLots of “OTHER” Stuff Tends to SurfaceWatch for What They Say They Don’ WantUnderstand The Types Of Needs Of CustomersWhat Does the Customer Say“Voice Of The Customer” Is Also A ProcessVOC Is The Independent ProcessQFD Is The Dependent ProcessTHE QFD “OPPORTUNITY”The Customer Knows What They WantHow We Extract It Also Matters Definition of QFDStructured methodology to identify and translate customer needs and wants into technical requirements and measurable features and characteristics: From marketing and sales To research and product development To engineering and manufacturing To distribution and servicesUsed to identify Critical to Quality Characteristics (CTQs). How to build a QFD QFD Flowdown (Services Application)CTQ’s (HOW’s)Key Project Deliverables(WHAT’s)Major ProcessSteps (HOW’s)HouseofQuality# 2Key Process Steps(WHAT’s)Major Tasks(HOW’s)HouseofQuality# 3Key ProcessStepsKeyTasksKey Project DeliverablesCTQ: Critical to QualityA product feature or process step that must be controlled to guarantee that you deliver what the customer wants.HouseofQuality# 1Customer Needs(WHAT’s) QFD: Building the First House of QualityCustomer NeedsCTQ’s QFD: Building the First House of QualityCustomer Needs QFD: Building the First House of QualityCustomer Needs QFD: Building the First House of QualityCustomer NeedsCTQ’s QFD: Building the First House of QualityCustomer NeedsCTQ’s Relationship Scores 9 = Strong 3 = Medium 1 =Weak 0 = NoneQFD: Building the First House of QualityCustomer NeedsCTQ’s QFD: Building the First House of QualityCustomer NeedsCTQ’s QFD: Building the First Ho

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