【行业报告】BCG-人工智能在工作：人们在说什么（英）-2023.6_市场营销策划_2023年市场报.pptxVIP

JUNE 2023AI at Work: What People Are Saying Executive summaryWe surveyed nearly 13,000 people—from executive suite leaders to middle managers and frontline employees—in 18 countries to understand their thoughts, emotions, and fears about AI.Respondents today are optimistic about how AI—and generative AI, in particular—will affect their work, even more so than five years ago, feeling that it will save them time and promote innovation in their roles.But that level of excitement varies considerably by seniority and by country. Within organizations, those at the top are far more positive about the technology, while frontline employees find it significantly more worrisome.There are also some deep-seated concerns, including that companies are not taking adequate measures to ensure responsible use of AI and that more upskilling is needed to prepare for expected changes to work. Plus, regulations are not yet in place but are seen as necessary and important.What can be done to address these gaps? One option is to encourage employees to use generative AI responsibly.Comfort level plays an important role, as using generative AI tools more regularly boosts positive sentiments about AI at work throughout the organization. 52%of all respondents rank optimism as one of their top two sentiments—a 17-point jump from 201810ppdecline in concern compared to five years ago—the steepest drop recorded in the survey26%say they already use generative AI tools at least several times a week20ppamount by which frontline employees are less optimistic than leaders; they are also nearly twice as concerned29%of frontline employees believe that their companies have implemented adequate measures to ensure responsible use of AI, while 68% of leaders feel the same31ppsize of the gap separating the most optimistic and least optimistic countries86%of respondents believe that they will need upskilling, but just 14% of frontline employees say that they’ve received training79%of all respondents consider AI