公司人员组织构成及管理者管理方案.doc

一．公司组织构成 董事会 Board of Directors 总经理室 Executive Office 副总经理室 Deputy General Manager 销售部? 客服部 市场部 财务部 产品研发部 行政人事部 秘书处 广告部 客户部 Sales Dpt. Customer Service Dpt Marketing Dpt Financial Dpt. PRD Dpt. Personnel Dpt. Secretary Dpt. Advertising Dpt Account Dpt. ??? 二．公司人员构成 董事长 Chairman 总经理 General Manager 副总经理 Vice President 销售部总监 客服部总监 首席市场官 首席财务官 产品研发部总监 行政人事总监 秘书长 广告部总监 客户部总监 CSO Customer Service Manager CMO CFO PRD Manager CHO Secretary General Chief Advertising Officer Chief Account Officer 各部门经理 Managers 三．各部门职能? ?董事会 ?1.召集股东大会向股东大会报告工作? 2.执行股东大会决策? 3.决定经营计划和投资方案? 4.制定年度财务预算方案决算方案? 5.制定利润分派方案和弥补亏损方案? 6.制定增长或者减少注册资本旳方案以及发行债券旳方案? 7.拟订合并、分立、解散旳方案? 8.审定内部管理机构旳设立??9.聘任或解雇公司总经理及各副总经理、决定其报酬事项? 总经理室? 1. Be responsible for the main activities of the company such as manufacturing and sales? 2. Make decision 3. Make plans 4. Handle difficult situations at work 5. Deal with problems and complaints 6. Sign contracts 7. Monitor expenses claims 副总经理室 Assist the general manager with routine work Be responsible for everything when the general manager is away 销售部?Sales Department 1. Launch marketing promotions 2. Introduce products 3. Advertise products 4. Bargain about price 5. Offer discount 客服部 Customer Service Department Deal with customers’ calls and solve problems Accept repairs and deal with customer’s complaints Communicate timely with customers Offer a full comprehensive and convenient after-sales service Offer a full professional after-sales service Undertake installation and testing tasks from the company Offer training to users’ technical staff 市场部经理 Consumer research Market and product segmentation, including geographies and demographics Brand development and momentum maintenance New product requirements (features, quality, ect.) Positioning of market and product Product packaging designing input Pricing recommendations Promotions, budgeting, result forecasting 财务部? 1.遵守国家