政府“差评”群体画像分析.docxVIP

PAGE I 摘 要 近年来人们生活质量的不断提高使得民众的关注侧重点从之前的宏大政治议题、经济增长、传统权威转向工作满意、生活质量、自我实现等个体议题上。相关研究表明，民众对政府满意度和信任度持续下降的趋势已经成为一个国际间的共同现象，在过去的很长一段时间里政府部门部分工作人员服务意识不强、人民群众监督方式滞后等问题，导致人民群众“办事难，办好事更难”的现象时有发生，今年国务院办公厅印发《关于建立政务服务“好差评”制度提高政务服务水平的意见》要求，2020年底前，全面建成政务服务“好差评”制度体系，推动各级政府增强服务意识，转变工作作风，夯实服务责任，为企业和群众提供全面规范、公开公平、便捷高效的政务服务，提升企业和群众办事便利度和获得感。我们必须关注人民对政府满意度，以及对政府“差评”群体是怎样的一群人，以便政府做到“有则改之无则加勉”。需要我们通过科学研究做出回答。 本文是一项定量社会学研究，所使用的数据是权威的全国抽样调查（CSS2017）数据通过对数据的统计建模和分析，对政府“差评”群体的特征进行描述性分析，探究政府“差评”群体的人口和社会经济地位特征、家庭特征、社会政治态度和行为特征是什么？ 本文得出的基本研究结论为政府“差评”群体为收入较低、受教育程度较低、政治活动参与度低、国家荣誉感和自豪感较强的农村家庭。 关键词：政府“差评”群体；画像分析；政府满意度  Abstract In recent years, the continuous improvement of peoples quality of life has shifted the focus of public attention from the previous grand political issues, economic growth, and traditional authority to individual issues such as job satisfaction, quality of life, and self-realization. Relevant studies have shown that the continuous decline of people’s satisfaction and trust in the government has become a common international phenomenon. For a long time in the past, some government officials have not had a strong sense of service and the people’s supervision methods are lagging behind. It is required that before the end of 2020, a system of good and bad reviews for government services shall be fully established, and governments at all levels shall be promoted to enhance service awareness, change work styles, consolidate service responsibilities, and provide enterprises and the public with comprehensive standards, openness and fairness, Convenient and efficient government services to enhance the convenience and sense of acquisition for enterprises and the public. We must pay attention to the peoples satisfaction with the government, and what kind of group of people are the bad reviews of the government, so that the government can have to change, but not to encourage. We need to answer through scientific research. This article is a quantitative sociological study. The data