案例文件12点上课.pdfVIP

Haveyoumadea

bookingtoday?

•CanIbookfor?

•What’syourbookingnumber?

•WhereIcanbook/makeareservation?

•CanIbookonline/overthephone?

•When’sagoodtimetoarrive?

•What’syouraddress/phonenumber?

Takingabooking

•Doyouhaveabooking?

•Doyouhaveareservation?

•Haveyoumadeabooking?

•Doyouhaveareservation?

•Whatnameisthereservation/bookingunder?

•Whendidyoubook?

•CanIhaveyournameplease?

•Whatisyoursurname/phonenumber?

Takingabooking

•Yes,I’vebookedfor.

•I’veforunder.

•Imadethebookingfor.

•Ibookedonline.

•Ibooked/underthename.

•Myreservationisunder.

•Icalled.

•Imadeabookingforaprivateroom/inthemain

room/maindininghall.

Takingabooking

•Pleasefollowme.

•Yourwaiterwilltakeyoutoyourtable.

•Pleasecomethisway.

•I’lltakeyoutoyourtable.

•I’vecedyouatthewindowtable.

•I’myourwaiterforthisevening.

Takingabooking

Haveyoumadeabookingtoday?

Let’spractice!

Scenario1:

Youmadeabookingonlinefor(x)

numberofpeople.

Scenario2:

Youdidn’tmakeabooking.

Scenario3:

Youhavelostyourwaytothe

restaurant.

CanIplease

takeyourorder?

•CanIpleasetakeyourorder?

•Areyoureadytoorder?

•MayItakeyourorder?

•Pleasecallme