民航服务英语口语.docVIP

民航服务英语口语

CONVERSATIONAL

ENGLISH

FOR

AIRLINEPASSENGER

SERVICE

Call-center

2008.8编

Contents

UnitOneFlightInformation(航班问询)??????????????????????3

LessonOneFlightInformation(航班问询)????????????????????3

LessonTwoTravelInquiry(航空旅游问询)????????????????????5

LessonThreeDocuments(旅行文件)???????????????????????6

LessonFourDirectandConnectingFlights(直达航班与联程航班)???????????8

UnitTwoAirlineReservations(订票)????????????????????????9

LessonOneReservations(订票)?????????????????????????9

LessonTwoOnwardReservations(订续程票)???????????????????10

LessonThreeReservationChange(订票改变)???????????????????12

LessonFourDelayandCancellation(延误与取消)?????????????????13

LessonFiveStandby(候补)??????????????????????????14UnitThreeTicketingandFares(出票与票价)????????????????????16

LessonOneTicketing(出票)??????????????????????????16

LessonTwoFaresandMeansofPayments(票价与支付方式)????????????17

LessonThreeLostTicketandRefund(机票遗失与退票)??????????????18

UnitFourReconfirmation(再证实)????????????????????????19UnitFiveCheckIn(办理登机手

续)???????????????????????20

LessonOneNormalCheck-in(办理登机手续)??????????????????20

LessonTwoTicketandPassport(机票与护照)??????????????????22

LessonThreeSeatPreferenceandBaggage(座位选扫与行李)????????????23

LessonFourAttheCheck-inCounter(在行李交运柜台)??????????????24

UnitSixAttheInformationCounter(在问询处)???????????????????25

LessonOnePassengerList(旅客舱单)??????????????????????25

LessonTwoAttheInformationCounter(在问询处)????????????????26

UnitSevenArrivals(到达)???????????????????????????28

LessonOneTransitPassengers(过境旅客)????????????????????28

LessonTwoBaggageHandling(行李处理)????????????????????29

UnitEightHotelandGroundTransportation(旅馆与地面交通)?????????????30

LessonOneHotel(旅馆)???????????????????????????30

LessonTwoGroundTransportation(地面交通)??????????????????31

UnitNineACharterFlight(包机)?????????????????????????33

UnitOneFlightInformation

LessonOne

FlightInformation

Notes

1.Howar