GB/T 24421.2-2023服务业组织标准化工作指南　第2部分：标准体系构建.pdf

ICS03.080.01

CCSA00

中华人民共和国国家标准

GB/T24421.2-2023

代替GB/T24421.2-2009

服务业组织标准化工作指南

第2部分：标准体系构建

Guidelinesforstandardizationoforganizationsinservicesector-

Part2:Standardsystemconstruction

2023”03-17发布2023-03-17实施

国家市场监督管理总局中＋

国家标准化管理委员会/.X.~IJ

GB/T24421.2-2023

目次

前言········…·········…·········……·········…··················…………·…m

引言········…·········…·········……·········…··················…………....IV

1抱回

2规范性引用文件…·

3术语和1定义··

4总体原则…………………2

5标准体系构建方法·

5.1需求分析…········……··················…….···························2

5.2确定标准化方针与目标………………·················………·········…·········….3

5.3编制标准体系表………·················………·········…·········….4

6标准体系结钩及内容……………········…………·········…·········….6

6.1总体结构……………………...……·…6

6.2服务通用基础标准体系……………6

6.3服务挺供标准体系…………………8

6.4服务保隙标准体系

6.5岗位标准体系………········…·········……·········…··················…………….11

参写文献……········…·········…··················…·········……………….13

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