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BusinessLettersThebusinessletteristhemostbasicandmostimportantkindofcommunicationusedinmodernbusiness.Lettersarewrittentobuyandsellgoods,towelcomenewcustomers,toaskforinformation,toanswerinquiries,torequestortomakeadjustments,tocollectoverdueaccounts,tomakecomplaints,andtobuildafriendlyattitudetowardacompanyanditsproducts.Lettersarealsowrittentoapplyforjobsorstudy.BusinessLetterFormatThestandardbusinessletteriscomposedoffourparts:theheading,theopening,thebody,andtheclosing.

HeadingTheheadingisputatthetopofthepage.Itconsistsoftheaddressofthesenderandthedate.Almosteverycompanyusesbusinessstationerywithitsname,addressandtelephonenumberprintedonit.Ifyouusebusinessstationery,youwillhavetotypeonlythedate.Ifyoudon’tuseaprintedletterhead,youincludeonlytheaddressandthedate,notthewriter’snameorthetelephoneorfaxnumber.DatelineItisveryimportantforalettertoincludeadateline,consistingofthemonth,dayandyear.Thedateisplacedbelowtheprintedletterheadortheaddress.(NotethedifferenceinChinese.)Threestylesareaccepted:Americanstyle:January7,2004

Britishstyle:7January,2004Australianstyle:7January2004Notethatthefullformshouldbeused.Sometimesitisnecessarytoincludeafilereferenceforclarity.Theusualplaceforthefilereferenceisthreespacesbelowthedateline.e.g. Yourreference(file):94—201 Ourreference(file):Ex—168—AOpeningThefunctionsoftheopeningaretodirectthelettertoaspecificindividual,company,department,orwhatever,andtogreetthereader.Itincludestheinsideaddress,attentionline(optional),thesubjectline(optional),andthesalutation.

InsideaddressTheinsideaddressshouldrepeatthenameandaddressontheenvelope,sothatitclearlyidentifiesthereceiveroftheletter.Itisplacedatthe