Chapter-3跨商务文化交际.pptVIP

Chapter3CommunicationBetweenCultures:

NonverbalCommunication;IntroductoryCase;;1.NonverbalCommunication;01;NonverbalBehavior;ImportanceofNVC;thenonverbalmessage.;NonverbalMisinterpretation;FunctionsofNVC;;我们有时一边说话一边用手势表达同样的意思。例如，一边说要两杯饮料，一边伸出两个手指，重复已经发出的信息。

在两个人谈话时，常用眼神和语调表示下面该是谁讲话，调节相互的关系。

交通警察指挥机动车辆使用非语言手段手势或指挥捧替代语言交际。

在人们讲话时，常常用手势加强语气，或强调某一个论点。;FactorsInfluencingNVC;;CultureandNVC;CategoriesandTypesofNVC;;Facialexpressions

Eyecontact;2.3Posture

Itreferstoourbodypositions

asawhole.Somepeoplepay

littleattentiontotheirpostures.;

Kinesics

;TheChinesepointtothetipoftheirnose,andask“Me”?Butthewesternerspointtotheirchest.;Theindexfingerpressedagainstthelipsisasilentsuggestiontostoptalking,forsomeonemayoverhearus.Mostoftenusedbypeopletowarntheotherswhoarespeakingloudlyinclassorattheater.Sometimesitmeansasigntotellothersthataspecialmaniscomingorentering.;Withonehandunderone’schin,thehandonthetableandeyeslookingsteadilyahead,heislostinthoughtforsomethingspecial.BoththewesternersandChinesesharesuchafacialexpressions.;InAmerica,asmilecanbeasignofhappinessorfriendlyaffirmation.;Itisapparentlytruethatwhenconversingwitheachother,peopletendtolookattheirinterlocutor’sface,especiallytheinterlocutor’seyes,andignoreotherpartsofthebody.;FacialExpressions;;;Chineseavoidlongdirecteyecontacttoshowpoliteness,orrespect,orobedience,whileNorthAmericansseeeyecontactasasignofhonestyandalackofeyecontactorshiftyeyesasasignofuntruthfulness.;Apoorcommunicator:Youfailtokeepyoureyecontactonthepersonyouaretalkingwith.;Agoodlistener:

1)placeyoureyeonthepersonwhoisspeakingtoyou,whichmeansyouareshowingasincerelistening,respectandunderstanding.

;;;;Gestures;Chinesewayofcounting;Thumbs-up;ThischaracteristicallyAmericange