DB45_T 2761-2023 电子政务外网运维管理规范.docxVIP

ICS?35.240

CCS?L?78

45

广?西?壮?族?自?治?区 地?方?标?准

DB45/T?2761—2023

com电子政务外网运维管理规范

com

Specification?of?e-government?extranet?operation?and?maintenance

management

2023?-?12?-?12?发布 2024?-?02?-?01?实施

广西壮族自治区市场监督管理局 发?布

DB45/T?2761—2023

目 次

前言?................................................................................? III

1??范围?...............................................................................? 1

2??规范性引用文件?.....................................................................? 1

3??术语和定义?.........................................................................? 1

4??缩略语?.............................................................................? 1

5??工作职责?...........................................................................? 1

6??运维体系框架要求?...................................................................? 2

7??运维队伍建设与管理?.................................................................? 2

7.1

7.2

建设要求?.......................................................................? 2

运维队伍管理?...................................................................? 3

com8??规章制度建设?.......................................................................? 4

com

9??运维要求和流程?.....................................................................? 4

9.1 基本要求?.......................................................................?4

9.2 业务申请操作?...................................................................?4

9.3 风险评估?......................................................................?10

9.4

9.5

9.6

故障处理?......................................................................? 10

应急响应?......................................................................? 11

服务质量评价?..................................................................? 12

10??运维管理平台建设?.................................................................? 12

10