DB2101T0104-2024 住宅物业管理服务规范.pdfVIP

03.080

A12

市

2101/0104-2024

2024-03-112024-04-11

市市

DB2101/T0104-2024

目；欠

前言II

1范围......………………..……··…….……..………….……..………1

2规范性引用文件………··…….......…·······….......….........…··…1

3术语和定义..….........…...................1

3.1住宅物业.......…...….......…...….......…...….......…·······…·······….......….......….......…·······….....1

3.2物业使用人..........…....:..•:.1

3.3物业服务人…………··…………......2

3.4住宅物业管理.………......……·……..…...…………：.：＇:…2

3.6突发事件.…...….....….….…....:二.......................2

3.7生活上主圾分类··········……….…·……………….：~•:………2

4住宅物业管理服务事项………………··………ι..3

5基本要求．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．八……………3

5.1机构设置与职责......……......……················λ··········……·······…......….........3

5.2服务人员．．．．．…….…..－；……；占．．．．．．．．．．．．二3

5.3客户服务······························……...λ............4

5.4综合管理::……...5

5.5共用部位与共用设施设备管理....……....................7

5.6秩序维护管理.........….……：.…...…….….