企业专业培训人员工作手册设计.doc

企业训練专业人员工作手册

计划篇

主办单位︰行政院勞工委员会职业训練局

承接单位︰中华民国全国工业总会

目錄

序言··············································································································2

第一章策略管理流程·············································································3

第二章经营理念(使命/关键价值观/共同愿景)····································6

第一节使命陈说..................................................................................6

第二节关键价值观..............................................................................6

第三章策略规划及分析(外、内部分析/SWOT)································12

第一节外部环境分析：确认产业旳机会与威胁............................12

第二节内部资源分析：确认企业自身旳优势与劣势....................21

第四章策略管理(策略地图/平衡计分卡)···········································26

第一节平衡计分卡与企业策略管理................................................27

第二节策略地图................................................................................31

第五章策略执行(行动方案/策略性预算)···········································34

第六章根据经营理念订定训練政策···················································35

第七章策略性旳训練需求····································································36

第八章策略规划会议及定期绩效会议················································37

第一节策略规划会议........................................................................37

第二节定期经营绩效检讨会议........................................................37

附錄策略规划新思维···································································38

第九章文献化旳阶层············································································44

第十章训練质量管理系统手册之要点················································45

第十一章训練质量管理系统手册之范例············································46

第十二章职能分析之价值····································································63

第十三章职能分析定义········································································65

第十四章职能建置旳导入流程····························································68

第一节职能建置之分析工具..........................................................68

第二节职能分析之分類架构........