海南丽思卡尔顿酒店人员流失现状及对策研究 rrcyz.docVIP

海南丽思卡尔顿酒店人员流失现状及对策研究

摘要：自改革开放以来，酒店行业得到了飞速发展，已成为推动我国国民经济发展的重要力量之一。近几年来，我国酒店业从沿海地区逐渐扩展到内陆地区；从酒店规模和设施设备来讲，国内五星级酒店是完全达到了国外发达国家的水平。然而，当前我国酒店业的人力资源开发与管理工作存在诸多问题，酒店企业留不住人员的现状岌岌可危，人员流失严重，给我国整个酒店业的发展带来了极为不利的影响。较高的人员流失率已严重影响酒店企业的经营质量，它流失不仅是人员技术和经验，甚至带走的是酒店机密，导致了酒店企业竞争力降低，宾客和人员忠诚度下降，从而阻碍我国酒店业的健康发展。以丽思卡尔顿酒店为例，针对我国各酒店人员流失现状及对策研究的实地调查资料和实证分析为基础，解释说明我国酒店业人员流失现状，查找分析我国酒店业人员流失过高的原因，以此寻求一条切实有效的解决之道。最终达到留住人员，留用人员，促使人员与酒店企业一起成长，使酒店企业拥有源源不断的发展动力。

关键词：酒店；人员流失现状；对策研究

ResearchontheCurrentSituationandCountermeasuresofStaffTurnoverinRitz-CarltonHaiNan

Abstract:Sincethereformandopeningup,thehotelindustryhasdevelopedrapidlyandhasbecomeoneoftheimportantforcestopromotethedevelopmentofournationaleconomy.Inrecentyears,Chinashotelindustryhasgraduallyexpandedfromcoastalareastoinlandareas.Intermsofhotelscaleandfacilities,domesticfive-starhotelshavecompletelyreachedthelevelofdevelopedcountriesabroad.However,therearemanyproblemsinthedevelopmentandmanagementofhumanresourcesinChinashotelindustryatpresent.Thecurrentsituationofhotelenterprisesunabletoretainstaffisinjeopardyandthelossofstaffisserious,whichhasbroughtextremelyadverseeffectstothedevelopmentoftheentirehotelindustryinChina.Thehighturnoverrateofstaffhasseriouslyaffectedthemanagementqualityofhotelenterprises.Itisnotonlythelossofstaffskillsandexperience,butalsothelossofhotelsecrets,whichhasledtothereductionofthecompetitivenessofhotelenterprisesandthereductionoftheloyaltyofguestsandstaff,thushinderingthehealthydevelopmentofChinashotelindustry.TakingtheRitz-CarltonHotelasanexample,basedontheon-the-spotinvestigationdataandempiricalanalysisonthecurrentsituationandcountermeasuresofstaffturnoverinhotelsinourcountry,thispaperexplainsthecurrentsituationofstaffturnoverinhotelsinourcountry,findsoutandanalyzestherea