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Chapter6AdjustmentsandRefusals理赔与拒绝函Inbusinessworlditisunavoidabletoreceivecomplaintsandclaims.Howtoappropriatelyresolvethematterbecomesatoughandchallengingtask.Itissaidthemostdifficultbusinessletteristorespondtocomplaintsandclaims.However,therearestillsomeusefultipsforwritingitwithoutdamagingthecompany’simage.8/9/20241

AdjustmentWhenyougetacomplaintorclaim,youmayeithergrantanadjustmentorrejectitdependingonthecircumstances.Whenyougrantaanadjustment,thesituationishappyoneforyourcustomer.Youarecorrectin