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Session4;ListeningAttending
CommunicationNutritionalCounselling
NUTD3008/NUTD9123NutritionDietetics,FlindersUniversity
LearningesTounderstandandpractisetheuseoflistening,attending,summarisingandcheckinginadieteticinterviewTounderstandreflectivepractice
PURPOSEOFINTERVIEW
ACTIVELISTENINGDemonstratesacceptanceBuildsrapport
Whataresomereasonsfornotlistening?
WHYDON’TWELISTEN?Wethinkweknowwhatthey’llsayTherearetoomanydistractionsWedon’tlikethespeakerorthemessageOurmindsareclosedWehearwhatwewanttohearWejumptoconclusionsWe’dratherbetalkingWeletourmindswanderWelistenonlyforwherewecanbreakintospeak
ACTIVE
LISTENINGPromotes2-wayconversationCanbeimprovedwithpracticeListenfortotalmeaning.Listenforfeelings-withempathyListenwithanopenmindFocusonmessagebeingsaid,notonownresponse‘Listen’forlinguistics,paralinguisticsnonverbalsPartofaclientcentredapproach
ATTENDINGBEHAVIOURSFacethepersoncomfortablyOpenpostureLeantowardsthemEyecontactRelaxed
BARRIERSTOACTIVELISTENINGATTENDINGEnvironmentalietime,noise,phoneOwnproblemsOwnfeelingsofanxietyConcentrateonownresponsePrejudgeIgnoredifficultmessagesFocusonunimportantpartsofthemessageormisinterpretGivelectures,ownopinionVagueresponsesdonotrespondtocontent
IknowyoubelieveyouunderstandwhatyouthinkIsaid,butIamnotsureyourealizethatwhatyouhearisnotwhatImeant.
TheStoryAbusinessmanhadjustturnedoffthelightsinthestorewhenamanappearedanddemandedmoney.Theowneropenedacashregister.Thecontentsofthecashregisterwerescoopedupandthemanspedaway.Amemberofthepoliceforcewasnotifiedpromptly.
CONTINUINGRESPONSESEncouragers;Comments/BehavioursthatencourageclientstokeeptalkingGoon“UhUh”RepeatinglastfewwordssaidSilenceMorespecificresponsessuchasclarifying,summarisingandchecking
ClarifyingQuestions
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