酒店英语知识点总结.pdfVIP

酒店英语知识点总结

1.预订和入住

-预订房间：makeareservation/bookaroom

-确认预订：confirmthereservation

-入住登记：checkin

-退房：checkout

-订房确认单：bookingconfirmation

-订金：deposit

-房卡：roomkey

-赠送的服务：complimentaryservices

-免费WiFi：freeWifi

-预付款：pre-payment

-房型选择：roomselection

2.服务设施

-酒店大堂：hotellobby

-行李服务：luggageservice

-24小时前台服务：24-hourfrontdeskservice

-自助餐厅：buffetrestaurant

-酒吧：bar

-中餐厅：Chineserestaurant

-游泳池：swimmingpool

-按摩服务：massageservice

-健身房：fitnesscenter

-会议室：conferenceroom

-商务中心：businesscenter

-免费停车：freeparking

-室外花园：outdoorgarden

-游乐场：playground

3.客房设施

-标准房间：standardroom

-套房：suite

-单人间：singleroom

-双人间：doubleroom

-电视：television

-免费饮料：complimentarydrinks

-迷你吧：minibar

-室内取暖/空调：roomheating/airconditioning

-私人浴室：privatebathroom

-免费洗漱用品：complimentarytoiletries

-24小时客房服务：24-hourroomservice

-免费报纸：freenewspaper

-公共电脑/打印服务：publiccomputer/printingservice

-浴袍和拖鞋：bathrobeandslippers

4.用餐

-房间送餐：roomservice

-自助早餐：buffetbreakfast

-午餐：lunch

-晚餐：dinner

-点菜：àlacarte

-自助餐：buffet

-酒水：beverages

-特色菜肴：signaturedishes

-饮食偏好：dietarypreferences

-预订餐厅：bookatable

5.支付和结算

-结账：settlethebill

-支付方式：paymentmethod

-现金支付：cashpayment

-信用卡支付：creditcardpayment

-预付/押金：pre-pay/deposit

-发票：invoice

-账单：bill

-结算方式：settlementmethod

-优惠活动：promotion

6.沟通与投诉

-表达需求：communicateneeds

-投诉服务不满：complainaboutunsatisfactoryservice

-申请更换房间：requestforaroomchange

-解决问题：resolveissues

-语言沟通：languagecommunication

-翻译服务：translationservice

-客户关怀：customercare

-满意度调查：satisfactionsurvey

7.礼仪与礼貌

-接待礼仪：receptionetiquette

-礼貌用语：politephrases

-尊重个人隐私：respectpersonalprivacy

-解决纠纷：resolvedisputes

-提供帮助：offerassistance

-眼神交流：eyecontact

-礼貌态度：politeattitude

-礼貌行为：politebehavior

以上是酒店英语知识点的总结，希望对您有所帮助。