企业的外部价值链模型.pdfVIP

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企业的外部价值链模型

英文回答:

ComponentsoftheExternalValueChainModel.

Theexternalvaluechainmodelisaframeworkthat

describestheactivitiesthatacompanyundertakesto

createvalueforitscustomers.Itconsistsoffourmain

components:

1.CustomerRelationshipManagement(CRM):Thisrefers

totheprocessesandsystemsthatacompanyusestomanage

itsinteractionswithitscustomers.Itincludesactivities

suchascustomerservice,sales,andmarketing.

2.SupplyChainManagement(SCM):Thisreferstothe

processesandsystemsthatacompa

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