健康体检中心实施护理细节优质服务的效果体会.doc

健康体检中心实施护理细节优质服务的效果体会

【摘要】目的：探析健康管理中心中护理细节优质服务应用意义。方法：根据护理模式的不同均分2021年1月—2022年1月甘肃省白银市第一人民医院健康管理中心所收入体检客户200例为两组，各为100例，对照组实施常规护理服务，观察组实施常规护理服务结合护理细节优质服务。对比两组护理满意度、护理质量评分、护士能力。结果：观察组护理满意率99.0%明显高于对照组88.0%（P0.05）。观察组体检技术、体检效率等护理质量评分明显高于对照组（P0.05）。观察组护士仪装仪表93.0%、健康指导及实践操作91.0%、体检客户隐私保护95.0%明显高于对照组81.0%、80.0%、78.0%（P0.05）。结论：护理细节优质服务的实施可提高体检客户护理满意度、护理质量、护士能力。

【关键词】健康管理中心；护理细节；优质服务

【Abstract】Objective：Toexplorethesignificanceofapplyinghigh-qualitynursingdetailsservicesinhealthmanagementcenters.Methods：Accordingtodifferentnursingmodes，200physicalexaminationclientsfromtheHealthManagementCenteroftheFirstPeoplesHospitalofBaiyinCity，GansuProvincefromJanuary2021toJanuary2022weredividedintotwogroups，eachwith100patients.Thecontrolgroupreceivedroutinenursingservices，whiletheobservationgroupreceivedhigh-qualitynursingservicescombiningroutinenursingserviceswithnursingdetails.Comparethenursingsatisfaction，nursingqualityscores，andnurseabilitiesbetweenthetwogroups.Results：Thenursingsatisfactionrateof99.0%intheobservationgroupwassignificantlyhigherthan88.0%inthecontrolgroup（P0.05）.Thenursingqualityscoresoftheobservationgroupintermsofphysicalexaminationtechniquesandefficiencyweresignificantlyhigherthanthoseofthecontrolgroup（P0.05）.93.0%ofnursesintheobservationgrouphadinstrumentequipment，91.0%hadhealthguidanceandpracticaloperations，and95.0%hadprivacyprotectionforphysicalexaminationclients，whichweresignificantlyhigherthan81.0%，80.0%，and78.0%inthecontrolgroup（P0.05）.Conclusion：Theimplementationofhigh-qualitynursingdetailsandservicescanimprovethesatisfaction，quality，andnursingabilitiesofphysicalexaminationclients.

【KeyWords】Healthexaminationcenter；Qualitycaredetailsservice

健康管理中心的护理质量和体检客户的体检质量直接相关，护理效率不高或者体检客户不认可护士工作会直接引起体检项目变少，使经济效益无形流失，致使体检客户不主动。对此，有必要提升健康管理中心护理服务质量。对此，本研究分析2020年1月-2021