跨境电商客户回复英文模版.docx

跨境电商客户回复英文模版

跨境电商客服人员在发货后，要及时跟踪发货动态，并不断告知买家物流状态，例如：

Dearcustomer,

It’sapleasuretotellyouthatwehaveshippedoutyourorder(orderID:*********)onApril24thbyEMS.Anditwilltake5-7workdaystoreachyourdestination.

Trackingnumber:******

Trackingwebsite:******

Youcanviewitsupdatedinformationonline,whichwillbeshownin1-2businessdays.Alsoourafter-salescustomerservicewillkeeptrackingandsendmessagestoyouwhenthereisanydelayinshipping.

Wewarmlywelcomeyourfeedback.

BestWishes,

Yourname

例如，在买家投诉部分收到货物后，卖家应及时联系买家并询问具体收到的数量，并提出补发或赔偿等解决措施。

DearCustomer,

Ifyourpackageismissingsomeoftheitemsthatyouhaveordered,pleasetakeclearphotosoftheitemsthatyouhavereceived,andsendittous.Wecanthenproceedtosendyouthemissingitem(s)assoonaspossibleoryoumaytellusyoursolution.

Thankyouforyourtime.

BestWishes,

Yourname

1．产品规格回复

Dearcustomer,

Thankyouforyourinterestinourproducts.Wearepleasedtotellyouthattherearefourcolorsofthistypeofproducts:black,green,whiteandyellow.Allcolorsareinstock.Youcanorderdirectlyinmystore.

Wewillarrangeshipmentforyouassoonaswereceiveyourpayment.Ifyouhaveanyquestions,pleaseleaveamessagehereandwewillreplytoyouwithin24hours.

YoursSincerely,

SellerName

感谢您对我们的产品感兴趣，我们很高兴地告诉您这个类型的产品有4种颜色：黑色、绿色、白色、黄色，所有的颜色都有库存，您可以直接在我的店铺下单。

我们收到您的付款后会尽快给您安排发货。如果您有任何疑问，请在此处留言，我们将在24小时内给您回复。

2．产品质量回复

Dearcustomer,

Pleasedon’tworry,ourproductshavepassedXXXXcertification,allproductshavequalityinspectioncertificates,andthereareinspectionreportsinthedetailspage.Youcanalsoseeourbuyershow.Manycustomersareverysatisfiedwithourproducts.Inaddition,wewillalsoprovidethree-guaranteeafter-salesservice.Ifyouarenotsatisfiedwiththeproduct,youcanalsoapplyforreturn.

Ifyouhaveanyquestions,pleaseleaveamessagehereandwewillreplytoyouwithin24hours.