饭店情景英语（第二版）课件：客房部.ppt

(C:ClerkJ:James)C:Goodmorning.LaundryService,mayIhelpyou?J: Goodmorning.MywifeandIwouldliketohavesomelaundrydone.Whencanwegetthemback?C:By6:00p.m.today.Clothesreceivedbefore12:00noonwillbereturnedby6:00p.m. inthesameday;andthosereceived after12:00noonwillbesentback bynoonthenextday.III.DialoguesBACKNEXTDialogue1SpecifyingLaundryServiceJ: Then,howabouttherate?C:Youmayrefertoourratelist,Mr.James.Youcanfindoneintheclosettogetherwiththelaundrybag.J: Isthereanyexpresslaundryservice?C:Yes,Sir,wedohaveaspecialexpresslaundrywithintwohours,buttherewillbe50%extracharge.J: Allright,we’lltaketheexpressone.C:OK,Iwillcometocollectyourlaundryimmediately.J: Seeyou.III.DialoguesPREV.NEXTC: Laundryservice,mayIcomein?J: Comein,please.C: Goodmorning,Mr.andMrs.James.J: Goodmorning.Weneedexpresslaundryservice.Hereisourlaundry.C: OK,Mr.James.Wouldyouplease fillinthelaundryform?J: Allright.Hereyouare.III.DialoguesDialogue2CollectingLaundryinGuestroom(C:ClerkJ:James)PREV.NEXTC:Sorry,Mr.James.I’mafraidthereissomethingwrongwithyourlaundry.J: What’sit?C:Thereisasmallholeinyourshirtandtheclothesdon’tmatchwiththeitemsonthelaundryform.J: Oh,Isee.C:Wouldyoupleasefillinanewformandsignhereaboutthehole?J: Allright.OK,it’sdone. Hereyouare. III.DialoguesPREV.NEXTC:Thankyouverymuch.Doyouwanttohavetheshirtmended?J: OK,thatwillbefine.C:Isthereanyspecialrequirementsforyourlaundry?J: No,butIwouldlikemytrousersdry-cleaned,becausethecolorwillrunoffifit’swater-washed.C:OK,I’vegotit.J:Thankyouverymuch.C:It’smypleasure.Haveaniceday,Mr.andMrs.James.III.DialoguesPREV.BACK注意事项和应对措施1．服务员收取衣物时应注意哪些事项?(1)无论是干洗(drycleaning)、水洗(washing)