饭店情景英语（第二版）课件：前厅.ppt

IV.TipsforServicePREV.NEXT前厅(3)OFFERHELP CanIhelpyou?MayIhelpyou?(4)LISTENACTIVELY I’dliketomakeareservation.I’dliketospeaktotheaccountingdepartment.Isthereavideotonight?Myroomisverycold.(5)IDENTIFYCALLER MayIknowwhoiscalling,Madam?MayIhaveyournameandroomnumber,Sir?(6)STATEACTIONTIME Onemomentplease.Iwillputyouthroughtothefrontdesk.Holdonasecond,please.I’mconnectingyoutotheaccountingdepartment.Housekeepingwillbringituptoyouin5minutes.I’llcheckitoutandcallbackin5minutes.I’llhavetheengineergotoyourroomin5minutes.I’llasktheDutyExecutivetocallyoubackin10minutes.IV.TipsforServicePREV.NEXT前厅(7)LISTENACTIVELY Oh,good.Thankyou.(8)RESPONDCLOSE You’rewelcome,Sir.Goodbye.IV.TipsforServicePREV.BACK前厅V.WordsExpressionsBACKNEXTcontinualadj.接连的;持续的latestadj.最近的;最新的technologyn.应用技术 assurancen.保证;保险combinev.结合 advantagen.有利条件;优势;好处photocopyn.v.复印(品) transparencyn.幻灯片scanningn.扫描 lasern.激光expressn.快递 前厅V.WordsExpressionsPREV.NEXTdomesticadj.家的;国内的forwardv.发送;转交 formatn.格式proofreadv.校对 fine-tunev.调整originaln.adj.最初的;原来的;原作;原件accountn.账目;账户 overseasadj.海外的;国外的operatorn.接线员;话务员minimumn.adj.最小量;最低值;最小/少/低的前厅V.WordsExpressionsPREV.BACK前厅VI.ExercisesBACKNEXT前厅O:GardenHotel,operator’sspeaking.______________?G:I’dliketosetupamorningcallformygroupforJuly7th,tomorrowmorning.O:W