Basic Biz English课件 Lesson 16 Telephoning 2学习专业资料.ppt

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Basic Biz English课件 Lesson 16 Telephoning 2学习专业资料.ppt

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BizEnglishforBeginnersLesson16Telephoning2ToinsertyourcompanylogoonthisslideFromtheInsertMenuSelect“Picture”LocateyourlogofileClickOKToresizethelogoClickanywhereinsidethelogo.Theboxesthatappearoutsidethelogoareknownas“resizehandles.”Usethesetoresizetheobject.Ifyouholddowntheshiftkeybeforeusingtheresizehandles,youwillmaintaintheproportionsoftheobjectyouwishtoresize.WebInternationalEnglish

Checkingandclarifyinglanguage

Workwithapartner.Whataresomeproblemsyoumightfacewhenonthephone?SomeonespeakstooquicklyYoucan’tunderstandwhattheywant????

ProblemSolvingYoudon’tunderstandsomethingthatwassaidI’msorry,Ididn’tquitegetthatThecallerspeakstooquicklyCouldyouspeakabitmoreslowlyplease?Youdon’tunderstandwhatthecallerwantsyoutodoI’msorry,couldyoujustclarifythatforme?YouneedthecallertoexplainagainWouldyoumindgoingoverthatagain?You’renotsureifyourinformationiscorrectCanIjustreadthatbacktoyou?Youdon’tknowhowtosayawordI’mnotsurehowtosaythis,Ithinkit’s…

ProblemSolvingYoudon’tknowhowtospellawordHowdoyouspellthat?YouneedthecallertorepeatsomethingCouldyousaythatagainplease?ThecallerspeakstooquietlyCouldyouspeakupabit?ThereisaproblemwiththeconnectionI’msorry,wehaveabadconnection,canIcallyourightback?YouarenotfreetotalkrightnowI’msorry,I’mabittiedupatthemoment.CouldIcallyoubackat5?Youdon’tknowwhatawordmeansCouldyoupleaserephrasethat?Youdidn’thearanumberclearlyWasthat15,one-fiveor50,five-zero?

Takingandleavingmessages

Workwithapartner.MatchthesentencesinAwiththecorrectanswerinBAB1.CouldIspeaktoHattieZhouplease?a.Thankyouforyourhelp.Goodbye2.Who’scallingplease?b.Certainly.Holdononemomentplease3.CanItakeamessage?c.ThisisKelvinJonesfromEllicod4.CouldItak